Jobs Helpdesk / Support Network

Estás son las últimas ofertas de trabajo de Helpdesk / Support Network encontradas.

 job(s)

  • 13/03/2024

    Bogotá

    Nos encontramos en búsqueda del mejor capital humano para el área de Ingeniería, si tu perfil se acopla a los requisitos, aplica a la oferta: Rol: Ingeniero de Soporte Para garantizar el proceso de soporte y servicios que SDT ingenieria ofrece a sus clientes, cumpliendo los ANS ofrecidos y dentro del presupuesto asignado. ¿Qué Buscamos? Profesionales graduados con Tarjeta Profesional vigente en Ingeniería de Telecomunicaciones, Sistemas, Electrónica y carreras afines. Tres (3) años de experiencia en Soporte y en el monitoreo periódico de sistemas realizando la resolución de incidentes y problemas técnicos relacionados con el soporte de red. Experiencia en soporte remoto y presencial. Certificaciones deseables enfocadas al sector de telecomunicaciones. Debe garantizar el proceso de soporte y servicios que SDT ingenieria ofrece a sus clientes, cumpliendo los ANS ofrecidos y dentro del presupuesto asignado. ¿Que ofrecemos? Lugar de Trabajo: Bogotá. Tipo de Contrato: A Término Indefinido, directamente con la organización. Rango Salarial: $2.900.000 a $3.000.000. Horario: Lunes a viernes de 8:00 a.m a 5:00 p.m y sabado en la mañana ocasionalmente. Disponibilidad para servicio remoto. Acceso a obtener certificaciones con marcas reconocidas. Plan carrera. Esta oferta de trabajo es publicada bajo la propiedad exclusiva de ticjob.co

  • 06/03/2024

    Bogotá

    Rol: Analista NOC - Soporte Requisitos: Técnico, Técnologo y Profesional de Sistemas o carreras afines. Experiencia de uno (1) a cuatro (4) años en Redes WAN / LAN, Manejo de Incidentes, Configuración de Equipos Cisco, Huawei, Alcatel / MPLS. Manejo de Firewall, Router, Fortinet. Número de Vacantes: 4 Condiciones Laborales: Lugar de Trabajo: Bogotá. Modalidad de Trabajo: Presencial. Tipo de Contrato: A Término Indefinido. Salario: A convenir de acuerdo a la experiencia. Turnos rotativos 7x24. Esta vacante es divulgada a través de ticjob.co

  • 29/02/2024

    Mexico

    We are looking for a ServiceNow Administrator. This individual will be responsible for the administration, optimization, and continuous improvement of our ServiceNow platform. You will play a key role in ensuring the platform aligns with ITIL best practices, supports efficient service delivery, and meets the evolving needs of our organization. Responsibilities : Analyze, design, develop, and maintain ServiceNow CMDB and service management ITIL processes. Demonstrate knowledge of CMDB and Asset Management Services, including business services and configuration item relationships. Manage sprint releases and code migrations (managing update sets) in ServiceNow. Establish Change Advisory Boards and identify standard change management processes. Develop and enhance ITIL processes to optimize service delivery. Establish platform governance to manage technical demand and ensure platform integrity. Day to Day Activities : Assisting with client account creation. Configuring RBAC for users. Creating and managing user accounts. Administering contracts between OpenAir and ServiceNow. Updating knowledge base articles. Creating and modifying reports and dashboards. Handling service requests and improvement requests. Collaborating with Client Success Managers on reports. Requirements : 3+ years of experience as a ServiceNow Administrator. Experience with ServiceNow San Diego version or later. Strong understanding of ITIL service management best practices. Solid knowledge of CMDB and Asset Management principles Proven ability to manage sprints, releases, and update sets Experience with scripting languages (JavaScript, Jelly, UI scripting) preferred. Excellent analytical and problem-solving skills. Strong communication and collaboration skills. Ability to work independently and as part of a team. Excellent verbal and written communication skills, including the ability to listen and communicate well with clients. Ability to develop rapport with internal technical staff and leadership, excellent interpersonal skills. Self-starter, self-motivated with the ability to work with minimal supervision. Excellent time management, planning, and organizational skills. Creativity and ability to think outside-the-box while defining sound and practical solution. Certifications : ServiceNow Certified System Administrator (CSA) Additional ServiceNow certifications, a plus. We offer: Flexible working format - remote, office-based or flexible. A competitive salary and good compensation package. Personalized career growth. Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more). Active tech communities with regular knowledge sharing. Education reimbursement. Paid vacation days, sick leaves, and days off. Healthcare & Sport program. Medical insurance. Memorable anniversary presents. Corporate events and team buildings. Labor Conditions: Workplace: México. Type of Contract: an indefinite term. Salary To be agreed according to experience. This job offer is published under the exclusive property of ticjob.co

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